Notice for patients for temporary arrangements for access to the practice


Knowsley CCG Statement Regarding the Police Incident at Roby Medical Centre


NOTICE FOR PATIENTS - Thursday 28th April 2022

On Thursday 28th April 2022 the practice will be closed between 13:00 and 18:30 for essential staff training. We will re-open as normal again at 08:00 on Friday 29th April 2022.

If during this time you require urgent medical assistance that cannot wait until the surgery reopens please contact the NHS 111 Service by dialling 111 and you will be directed to the most appropriate care provider.


Roby Medical Centre - Patient Information Following Arson Attack on 24/02/22

Following the fire at Roby Medical Centre, the practice has mobilised the following alternative arrangements for patients to continue to provide excellent care.

New Temporary Locations

While police investigations and repairs are carried out at the practice, the following temporary locations will be utilised: -

Location 1: Delivery of clinical services and reception

Davey Chemist, 112 Dinas Lane, Huyton, Liverpool, L36 2NS

Davey

Services delivered at Davey Chemist

  • Appointments with the clinical team. Please note all appointments will be triaged and patients will be invited in for the appointment based on clinical need and patient preference for face to face and remote consultation.
  • Baby checks and immunisations will be delivered from this site only and by appointment only.

Reception Services at Davey Chemist

  • Open 8am to 4pm to speak to reception staff
  • Collection of sample pots
  • Collection of blood forms
  • Collection of administration forms including fit notes (when it is not suitable to send electronically).
  • Drop off for samples between the hours of 9am and 2pm (samples will not be taken after this time due to limited storage).

Location 2: Delivery of clinical and administrative services

Nutgrove Villa, Westmoreland Road, Huyton, Liverpool, L36 6GA

(Patients must only attend this location with an appointment).

Access will be via the entrance at Poplar Bank (image below) which is used by PC24 for Out of Hours/Extended access service.

Nutgrove

All patients will receive full instructions from the practice on booking regarding how to access the site and any patients with pre-existing appointments needing to be rescheduled here will also be informed.

Services delivered from Nutgrove Villa

Patients attending Nutgrove Villa will be by appointment only. Staff will be on site 8am to 2pm daily.

  • Face to face appointments
  • NHS Health checks
  • Chronic disease clinics
  • Telephone/web-based clinic 

Frequently Asked Questions

How do I book an appointment?

By phone

We request in the first instance that you call the usual practice number 0151 449 1972 from 8am Monday to Friday.

Appointment allocation remains the same with appointment requests triaged by clinical need and urgency.

Patients will be offered an appointment in one of the following ways:

    • Telephone-based consultation
    • A telephone-based appointment up to 14 days in advance
    • A telephone-based appointment available on the day
    • Face to face appointment (at Davey Chemist, Dinas Lane)
    • A face-to-face appointment can be booked up to 14 days in advance
    • A face-to-face appointment triaged by a clinician for on the day assessment home visit 

Patients can request a home visit by contacting the practice and the request will be triaged by a clinician.

Online

To request an appointment, get help for your medical query or request administrative help you can use eConsult the online triage system.

eConsult is open from 8am - 6:30pm Monday to Friday.

If you are requesting an extension to a fit note, eConsult is the quickest and most convenient way to submit your request.

Click here to access eConsult. https://robymedicalcentre.webgp.com/

I am a vulnerable patient, what should I do?

Patients that are deemed vulnerable and require a reasonable adjustment can contact the practice on 0151 449 1972 and the request will be escalated to a manager for review and action.

The practice recognise that the change of environment may be unsettling for patients and as a result some patients may need longer appointments or additional changes made to ensure they are able to access the service. Please speak to a member of staff and we will do our best to support you.

I have an admin request, what should I do?

Requests by patients for admin will be encouraged to be submitted via eConsult or by emailing roby.medicalcentre@nhs.net.

Patients can telephone the practice and administration requests will be handled over the phone.

Patients can also visit the temporary reception at Davey Chemist, Dinas Lane.

Please note due to fire damage of NHS property, the time frame to complete non-urgent administration will be increased from 7 working days to 14 working days.

I need to request a prescription, what is the process?

Patients will be able to order a repeat prescription in the following ways:

  • NHS App/Patient Access
  • Telephone 0151 449 1972
  • In person at Davey Chemist, Dinas Lane 

When will Roby Medical Centre be open again?

The site is currently closed and under police investigation. Significant fire damage occurred along with destruction of electronic and medical equipment.

We are working with the Clinical Commissioning Group, police and local council to get the practice back up and running as soon as possible.

I want to join the Patient Participation Group

Many patients have been outraged that this has happened to their GP practice and we have had queries about a patient group.

Every GP practice has a Patient Participation Group that acts as the voice of patients to shape and improve services. A meeting for the PPG is in the process of being arranged and we will update the website soon with the date of the meeting.

If you wish to join the Patient Participation Group, please email roby.medicalcentre@nhs.net

Thank you for your patience and understanding at what continues to be an unsettling time for the staff and patients.

We have worked hard to significantly increase appointments since joining Roby Medical Centre. Our commitment to our goals of improving patient access and increasing appointments will continue, despite this setback. We ask for your understanding and patience at this time and we continue to value your feedback on how we can best meet your needs.

Kind regards,

Erika Howell and Dr Amir

Roby Medical Centre


Important update for patients
We are pleased to announce that Roby Medical Centre welcomes two new partners to the practice; Dr Amir and Erika Howell. Dr Shah will be leaving the practice on 31st January 2022.
On behalf of the practice we would like to thank Dr Shah for her dedication to the patients, her commitment to the delivery of outstanding patient care and supporting the local community over the many years she has worked here.
Roby Medical Centre will continue to be committed to provide the highest quality of care to the patient population. Our ultimate focus is to deliver high quality services at the point of need for all our patients.
We would like to work with as many patients and local stakeholders as possible in shaping the way that we deliver future care and would therefore encourage you to sign up to our Patient Participation Group.
For further information please contact erika.howell@knowsley.nhs.uk
Regards,
Roby Medical Centre

Please do not try to book an e consult after 6.30pm on a Friday until 8am on a Monday morning

Consult online

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(Site updated 25/04/2022)
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